Cyphire Technologies takes pride in the quality of our products and services. If you are not completely satisfied with your purchase, this Return & Exchange Policy outlines the conditions under which returns or exchanges may be processed.

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General Returns & Exchanges

We accept returns and refund requests within 14 days from the date of delivery, unless a different period is clearly stated on the product page. To qualify, items must be unopened, unused, and in their factory-sealed original packaging, with all accessories, manuals, cables, and parts included. The serial number, warranty labels, UPC, and model labels must remain intact and readable. Products marked “Final Sale” or otherwise excluded on their product page are not eligible for return, unless defective.

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Returns of Defective or DOA (Dead On Arrival) Items

If your item arrives defective or DOA, please contact us within 7 calendar days of delivery to initiate a return or replacement. We will coordinate with the manufacturer to validate the defect. Approved defective/DOA returns with a valid Return Merchandise Authorisation (RMA) are not subject to restocking fees. Depending on manufacturer policies, we may cover the cost of return shipping.

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Returns of Opened / Used Items

If the factory seal is broken, or the product has been installed or used (even for testing), the item is considered used. Used items are generally eligible for replacement under warranty rather than refund, unless otherwise specified. In limited cases and at our discretion, we may accept opened returns in near-new condition, subject to a restocking fee (typically 10–15%). Consumables (e.g., inks, toners, cables, batteries) that have been opened or used are not eligible for refund unless the product is defective.

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Return Authorisation & Shipping

All returns require prior approval and a valid RMA number; please write the RMA clearly on the outside of the package. Returns sent without an RMA may be refused or returned to sender at the customer’s expense. After RMA approval, you typically have 10 business days to ship the item back, after which the return may be voided.

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Refund Processing

Once we receive and inspect your return, we aim to process refunds within 5 business days. Refunds are issued to the original payment method. If this is not possible, we may issue store credit. Your refund may reflect deductions for return shipping (for non-defective returns), any applicable restocking fee, and any promotional discounts tied to bundled items. If only part of a bundle is returned, we may deduct the proportional discount or require the entire bundle to be returned for a full refund.

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Exchanges & Replacements

We generally do not process exchanges of products for other products. After your return is completed, you are welcome to place a new order for the desired item. In certain situations, especially for DOA or verified defective items, we may offer a replacement of the same product instead of a refund. If the item is out of stock, we may issue a refund.

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Warranty Returns Outside Return Period

After the return window, product issues are typically handled under the manufacturer’s warranty. Faulty products within the warranty period may be repaired, replaced, or refunded according to the manufacturer’s terms. Shipping costs for warranty returns may be the customer’s responsibility unless the manufacturer or applicable local law provides otherwise.

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Conditions that Disqualify Returns

We may refuse returns for items that are missing packaging, parts, or labels; show physical damage or signs of misuse; have been tampered with, modified, or altered; do not match the original item ordered; or are missing a valid RMA or were shipped without prior authorisation.

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Additional Notes

We reserve the right to refuse a return or issue a partial refund at our discretion based on the item’s condition. Nothing in this policy limits your statutory or legal rights under applicable law.

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For questions or to request an RMA, contact our support team at info@cyphiretech.com with your order number, item details, and a brief description of the issue.